Important Information
Policies
To help make your stay at The Pointe at Castle Hill Resort & Spa in Proctorsville as comfortable and enjoyable as possible, please take a moment to review the hotel policies below. These guidelines cover important details such as check-in and check-out times, guests, children, pets, and payments, so you know what to expect throughout your stay.
Clear stay rules cover the practical details before arrival.
The policies at The Pointe at Castle Hill Resort & Spa cover arrival, departure, identification, children, pets, smoking, cancellation, and bedding arrangements. Check-in begins at 3:00 PM and check-out is by 11:00 AM. Guests must present photo identification and a credit card at check-in. Children of all ages are welcome, while children aged 16 and above are treated as adults under the current child policy. Cots and extra beds are not available. The current accommodation information states that pets are not permitted, and the property offers non-smoking rooms. Cancellation and prepayment conditions vary according to the selected accommodation, so the applicable terms should be reviewed for the chosen room. The resort's amenities include an indoor heated pool, hot tub, spa, fitness centre, tennis courts, game room, restaurant, WiFi, parking, and business facilities.
- Check-In and Check-Out
Check-in begins at 3:00 PM, and check-out is by 11:00 AM. Guests are required to present photo identification and a credit card at check-in.
- Identification
Valid photo identification and a credit card are required at arrival. Special requests are subject to availability.
- Cancellation and Prepayment
Cancellation and prepayment conditions vary according to the selected accommodation. The applicable conditions should be reviewed for the chosen room before confirming a reservation.
- Children
Children of all ages are welcome. Children aged 16 and above are treated as adults under the current child policy.
- Cots and Extra Beds
Cots and extra beds are not available according to the current accommodation information.
- Pet Policy
The current accommodation information states that pets are not permitted at the property.
- Smoking Policy
Non-smoking rooms are available, and the property is listed as non-smoking.
- Accessibility
Facilities for disabled guests are available. Specific accessibility features may vary by accommodation category.
- Special Requests
Special requests can be made when arranging a stay, but they remain subject to availability and cannot be guaranteed.